Segments are locked for external translators

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Françoise Bris Hämmerli

• 18. Juli 2017 08:20

 Hi everybody

I assigned a translation-job to an external translator. When she opened the new editor, all segments were locked and she couldn't edit any segment at all. How can she/we unlock the segments or edit the job so the segments are unlocked? 

Thanks for your answer.

Kind regards,

Françoise

 

 

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• Offizieller Kommentar

  

  Khaled Yossry

  • 18. Juli 2017 12:28

  Good afternoon Françoise,

   

  In order to unlock all the segments, you need to use the actions that are located on the top left of the page.

   

  

  You should have a modal looking like this :

   

  

  Select unlock, and click on "Apply".

   

  All your segments currently filterered will be changed, if you do not have any filters in the search bar, all segments will be changed.

   

  I hope this message answer your needs,

   

  Kind regards,

  Florent.
• 

  Mareike Bouriga

  • 19. Juli 2017 10:22
  • Bearbeitet

  Hi Françoise,
  Did your external translator actually accept the job before opening the editor? If not, it is normal that all segments are locked, as vendors are only allowed to start working and make changes after job acceptance.

  The description my colleague provided is correct, but only if you want to make manual changes of the segment status, e. g. lock or unlock segments before assigning a new job to a translator. Having said this, the feature is generally only available to PMs or internal translators, unless you have changed it in the access rights of the external worker profile.

  I hope this helps.
  Kind regards,

  Mareike

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