Statistics is not working
Abgeschlossen
Hi!
I tried several time to view the Statistics of a revision and an error appears telling me that an unexpected error occurred.
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Offizieller Kommentar
Good morning Eugenia,
The development team is currently investigating this issue, I will come back to you as soon as I have an update for you.
Kind regards,
Florent.
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Good morning Eugenia,
Do you still encounter this issue? We tried to open a ticket in Zendesk, but we never received any reply from your side.Kind regards,
Florent.
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Good morning Florent,
I'm sorry I didn't send you any more info, but after that job I didn't use the new editor again, so I don't know if it was a recurrent problem or just that time.
Best regards,
Eugenia
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Good afternoon Eugenia,
Is it possible for you to contact us if this problem occur again? We need further information in order to fix this issue.
Kind regards,
Florent.
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Hi Florent,
I'll try the new editor again today and if I have any problem, I'll let you know and send you the information.
Rgds,
Eugenia
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Hi Florent,
I'm attaching a screen capture for you to see the details of the error I encounter. There you can see the job number and it Wordbee for Vu Vocalink and I'm working in Chrome. I don't know what other information you might need.
Rgds,Eugenia
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Good morning Eugenia,
In order to investigate further this ticket, I contacted you through the ticket created in Zendesk.
Looking forward to hearing from you,
Kind regards,
Florent.
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Good morning Eugenia,
I am glad to inform you that we have found the source of this issue, and the problem has been fixed.
However, these changes will only be live in the next deployment.
Thank you for your help,
Kind regards,
Florent.
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