Access to reference material folder in new editor

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Maria Tacheva

• 17. April 2018 15:31

Hey guys,

I was wondering if the option to access the project reference material folder (not the attachments) is available in the new editor. If so, I would desperately need your help how to get there :D 

I mean this button in the old editor:

Thank you!

 

Best,

Maria

 

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• 

  Mareike Bouriga

  • 18. April 2018 12:30

  Hi Maria, 

  Yes, the reference material link is also still available in the new editor. Your translators can find it in the document section: Document > All files

   

  

   

  I hope this helps. 

  Kind regards, 

   

  Mareike

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  EA Asset Loc

  • 18. April 2018 12:37

  HI Mareike,

   

  thank you for the quick reply! I only found the attachments there, but no reference material. Is there any option I might need to activate first? In the old editor the folder is shown properly. 

   

  Thanks in advance.

   

  Best regards,

  Maria

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  Mareike Bouriga

  • 18. April 2018 12:41

  Hi Maria, 

  Is there any reference material in the actual job and do the workers have access? The line for reference material is only showing up in case you have reference material in the project. 

  If there is a reference material and you can see it in the old editor, but not in the new one, please submit a support ticket for further analysis by our support team. 

  Please also supply this information then:  How has the reference material been added, manually or upon order submission? 

   

  Have an excellent afternoon. 

  Kind regards, 

  Mareike

   

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  EA Asset Loc

  • 18. April 2018 13:03

  Hi Mareike, 

   

  will do, thank you! Sunny greetings from Cologne :)

   

  Cheers,

  Maria

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