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Disappearing segments & source text

Dominique Loan

July 20, 2017 06:35

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Job ref.: CS_Flyer_Sport_xxxx_07_2017_de

Morning guys,

I have the same problem as Francoise in that segments disappear from the Editor once I've translated them. And they are not saved in the memory, so I've had cases where I've had to translate the same segment 4 times and it still hasn't worked. Sara Mendez has been looking at the problem for us and was interested in having the job number where we've been having the problem, so I've included the job ref. above.

In addition (a different problem), the source text is not always displayed in the Editor. I only noticed this because I was translated several letters that were very similar and noticed some text was missing. I then had to close the Editor and open it again, and the text was shown (job ref: "eGate Brief_Thoma").

Many thanks for your help.

Kind regards,

Dominique

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12 comments

• 
  Khaled Yossry July 28, 2017 10:35 Official comment

  Good morning Dominique,

   

  I am glad to inform you that the disappearing segments problem has been solved.

  We are still investigating the source text that is not displaying, I will let you know as soon as I have an update for you.

   

  Kind regards,

  Florent.

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  Mikaël Hell July 20, 2017 06:50

  Hello Dominique,

  Can you give me your exact translation process step by step. Personnaly I cannot reproduce your problem. And can you give me more information on your personal configuration.

  What is your browser (and its version) ?
  Have you enable the auto-save ? (If yes, what is the delay ?)
  Have you enable the auto-translate feature ?
  Have you enable the auto-propagation feature (if yes, give me your configuration)

  Thanks a lot for your contribution Dominique,

  Have a nice day,
  Mikael

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  Dominique Loan July 20, 2017 07:16

  Hi there, I click in the segment, translate it, leave it, then I scroll up and it sometimes disappears (not always), or I close the document and open it again and it sometimes disappears.

  Browser: Internet Explorer 11.1358.14393.0
  Auto-save: 10 sec
  Auto-translate: yes
  Auto-propagation: yes

  

  The segment that disappears the most often in this job:

  no. 17  

  And if you try to search for parts of this sentence in the concordance, nothing comes up, e.g. "Nehmen Sie sich 10 Minuten Zeit"

  Hope that helps.

  Cheers, Dominique

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  Mikaël Hell July 20, 2017 07:34

  Thanks Dominique for the information. 

  Another question, when a segment disappears, it was translated by you (or by a human) or it was translated by the system (from the translation memory) ?

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  Dominique Loan July 20, 2017 07:38

  Translated by me.

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  Mikaël Hell July 20, 2017 08:21

  And is random or every time on this segment ?

  Mikael

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  Dominique Loan July 20, 2017 08:22

  It is random and in other jobs as well. But it occurred a lot with this segment. Other translators have also noticed that their work is not being saved in the memory (i.e. doesn't appear using concordance)

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  Inge Lever August 03, 2017 11:40

  Dear Wordbee Team,

   

  One of our translators has also mentioned disappearing segments before and today (3 August) it happened again.

  In the segment information I could see that first the segment was translated and later on was empty again:

  

   

  Kind regards,

  Inge

   

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  Mikaël Hell August 08, 2017 12:44

  Hello Dominique & Inge,

  The Wordbee development team have working on this probleme during this last days. Normally the probleme this problem is now solved, and a new version will be deployed this afternoon on our servers.

  Have a nice day, and the Wordbee team is really sorry for the inconveniences.
  Mikael

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  Mikaël Hell August 14, 2017 13:54

  Hello Dominique & Inge, 

  Can you confirm me that this issue is now solved ? 

  Have a nice day, 
  Mikael

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  Inge Lever August 14, 2017 14:03

  Dear Mikael,

  At the moment none of our translators is working in the new editor. But I have not heard of disapearing segments last week.

   

  Kind regards,

  Inge

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  Dominique Loan August 15, 2017 05:48

  Hi there,

  Sorry, we're not working with Wordbee at the moment as many of the segments were not saved in the memory (I think you're investigating this problem as well - maybe it's been resolved?). I'll let you know when we start using the system again.

  Many thanks,

  Dominique