Unable to download files

We have one user who cannot download files form the new Editor page.

He first used "Set Derivable" option.  Then clicked Create File button and waited for 10 minutes but nothing happened.
We thought this could be an access right issue and asked him to use the Preview button and the download option but that one did not work either.

The screen got frozen as shown below:

This person can download the same file from the Old Editor page interface without any problems. His access to company info and other projects are limited but he uploads/download files to his own project on a regular basis.

I could not reproduce the error using my project manager credential with Firefox.

Could you please take a look?

Please let me know if you need any other information.





Please sign in to leave a comment.