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How can we see information on closed cases?

Demizu Sachiyo

July 31, 2012 17:09

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Is there a way to display or search for information on closed cases?

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5 comments

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  Stephan Böhmig August 02, 2012 17:10

  Could you please explain what information you want to search? Are cases projects?

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  Demizu Sachiyo August 03, 2012 15:14

  I am wondering if the WB support site has the ability to display all the closed cases so that we can reference to old questions/problems.

  In some cases, just knowing how we resolved the problem last time (if the problem arise from user errors or it can be corrected by user setting).

  If the site does not have the capability, we might need to maintain a similar record on our own.

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  Stephan Böhmig August 03, 2012 15:51

  You can see closed cases by clicking on "Check your existing requests" in the top navigation.

  Then click the "View your recently solved and closed requests" in the right column of the page:

  You are viewing a list of open requests

  • View your recently solved and closed requests
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  Alexandra Kleijn August 16, 2012 15:29

  That would bring you to *your own* requests. I think Sachiyo would like to know whether is it possible to search the forums for solutions to questions that other people have been asking.

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  Sales August 21, 2012 08:20

  You may then use the search field. It will look for words/phrases located in the forum and in your own tickets.