Is there a way to display or search for information on closed cases?
5 comments
-
Stephan Böhmig Could you please explain what information you want to search? Are cases projects?
-
Demizu Sachiyo I am wondering if the WB support site has the ability to display all the closed cases so that we can reference to old questions/problems.
In some cases, just knowing how we resolved the problem last time (if the problem arise from user errors or it can be corrected by user setting).
If the site does not have the capability, we might need to maintain a similar record on our own.
-
Stephan Böhmig You can see closed cases by clicking on "Check your existing requests" in the top navigation.
Then click the "View your recently solved and closed requests" in the right column of the page:
You are viewing a list of open requests
-
Alexandra Kleijn That would bring you to *your own* requests. I think Sachiyo would like to know whether is it possible to search the forums for solutions to questions that other people have been asking.
-
Sales You may then use the search field. It will look for words/phrases located in the forum and in your own tickets.