Framemaker

sam husson

• April 07, 2016 14:10

Hello,

We ve uploaded and tried to proecess a .mif file from Adobe Framemaker version 13, but we get an error message. We processed  fthe file today at 15:30 for translateing it 

Could you please check ?

Thank you for your help. 

 

0

• Official comment

  

  Quoc

  • April 07, 2016 14:22

  Hi Sam,

   

  Thank you for reaching out to us about this issue.

   

  Having looked into this for you it appears that your file is corrupt and this is why you received an error message when you tried to process it.

   

  I would suggest that you try to open the file at your end and see if there is an issue or alternatively you should request another file from your client.

   

  Unfortunately we cannot test this on our side without the document and for data protection reasons you should not post the file in this public forum.

   

  However, please feel free to send us a private support ticket with the source file and we would be happy to look into this further for you.

   

  Kind Regards,

  Eoghan D,

  Wordbee Support.
• 

  sam husson

  • April 07, 2016 15:40

  Hello again,

  We solved this, we had an issue with the file .mif that was not properly created , not with Wordbee !

  Thanks

   

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