Suppliers Not Showing Up After Creating a Job

Answered

Jónatas Pires

• January 07, 2022 12:27

I've created a new supplier, filled all the details correctly and the pricelist. The pricelist matches other existent suppliers.

When creating new jobs and clicking on "Choose supplier", this new supplier never appears. I've tried deleting the job and creating it again, as well as deleting the supplier and creating it again, but nothing seems to be helping. 

I'm unsure of why this is happening, so any help is welcome.

0

• Official comment

  

  Maik Mehlhose

  • January 07, 2022 13:28
  • Edited

  Dear Jónatas,
  
  There can be multiple reasons why this is happening. As you already checked the pricelist I think it will be one of the following two:
  
  1. In the selection you may have a filter applied (like searching for a name, Internal vs External translators etc.). If you still look for suppliers whose names start with "Jóna" you may not find users with different names.
  

  2. The supplier may not have a login. Suppliers that don't have a login will not show up in the selection as they're unable to perform jobs on the translation platform. If you create a login for the supplier this should resolve the issue.
  
  I hope this helps! If not I invite you to write a ticket to our support. One of our agents will help you directly on your platform. For this it might be necessary to share some details which shouldn't be published on a forum like this.
  
  Cheers,
  Maik
  
  Maik Mehlhose
  Product Delivery Manager

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