When I search for a word via the search bar in the Translation Editor, that word normally gets a yellow highlight in the various segments it appears. However, I have noticed that sometimes these highlights are misplaced, i.e. they appear in random positions and not on the word that should be highlighted. I have a photo, but unfortunately I cannot find a way to upload a photo here (which is also unfortunate).
Can this be fixed, please?
Best,
Ioanna
Dear Ioanna,
This seems to be a bug that needs to be investigated by our support team. I will create a ticket on your behalf. One of our support agents will get in touch with you shortly.
Cheers,
Maik
Maik Mehlhose
Head of Product
Dear Maik,
I have not been contacted by anyone during this one month since you replied. Is this still pending?
Thank you.
Best,
Ioanna Mantopoulou
Dear Ioanna,
I see that our support team has been in contact with you regarding this issue. If you haven't received their emails please make sure to check your spam folder and whitelist support@wordbee.com.
I will reach out to Salma to initiate the conversation again so you find the support thread in your emails again.
Cheers,
Maik
Maik Mehlhose
Head of Product