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Processing... please stand by

Carole Petitjean

June 19, 2017 15:51

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Hi,

I've been trying to enter the new editor for more than one hour. I only get "Processing... please stand by". I tried with Firefox 54, IE11 and Chrome - no success at all.

Can you please have a look?

Thanks,

Carole

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7 comments

• 0
  
  Zmorda Bouchagour June 19, 2017 15:53

  Hello,

  Same here.

  Thanks,

  Zmorda

• 0
  
  Kawthar Benjaddi June 19, 2017 17:39

  Hello Carol,

  
  We have deployed a correction the last hour.
  Have your always the problem ?

• 0
  
  Zmorda Bouchagour June 20, 2017 08:09

  Hi Cédric,

  Yes ! The problem is still here.

• 0
  
  Carole Petitjean June 20, 2017 09:31

  Hi Cédric,

  I still struggle to access the editor.

  Any info as to when the problem will be fixed, so we can resume our tests?

  Thanks!

• 0
  
  Kawthar Benjaddi June 20, 2017 09:43

  Hello,

   

  Zmorda, we have determined the origin of your issue for your case (your user can't use translation machine), a correction will be available this afternoon.

   

  Carole, can you create new ticket on zendesk with more details ? (the user, project, job and document)

   

  Thank you.

   

  Kind regards,

• 0
  
  Carole Petitjean June 20, 2017 10:07

  Hi Cédric,

  New ticket created.

  Best regards,

  Carole

• 0
  
  Zmorda Bouchagour June 22, 2017 08:02

  Hello,

  Any news about this issue ? It still doesn't work for me on Google Chrome and Mozilla.

   

  Thanks in advance,

  Regards,

  Zmorda